Returns & Refunds Policy
Effective Date: 23rd January 2026
At ca.ecotanka.shop, we stand behind the quality of our products and want you to be satisfied with your purchase. This Returns & Refunds Policy explains how returns, refunds, and exchanges are handled for customers in Canada.
Under Canadian consumer protection laws, customers are entitled to remedies if products are:
- Defective
- Damaged in transit
- Not as described
If your item arrives faulty, damaged, or incorrect, please contact us as soon as possible so we can arrange a replacement or refund, depending on the situation.
Change of Mind Returns
Canadian law does not require sellers to accept change-of-mind returns. However, we may accept eligible returns at our discretion under the following conditions:
- The return request is made within 14 days of delivery
- The product is unused, unopened, and in its original packaging
- The product is not marked as Final Sale or Clearance
If approved, you may be offered:
- An exchange
- Store credit
- A refund of the product price (original shipping charges are not refundable)
Return shipping costs for change-of-mind returns are the responsibility of the customer.
Returns Not Accepted
We may decline return or refund requests if:
- The item has been used, damaged, or altered
- The request is made after the allowed return window
- The product is marked Final Sale or purchased at clearance pricing (unless defective)
- Damage results from misuse, improper handling, or failure to follow care instructions
How to Request a Return or Report an Issue
To request a return or report a problem with your order:
- Visit our support portal: https://help.ecotanka.com
- Submit a request with:
- Your order number
- Product details
- A brief description of the issue
- Attach photos if the product is damaged or defective
Our support team typically responds within 2 business days. If your request is approved, we will provide return or replacement instructions.
Please do not send items back without approval, as unapproved returns may not be processed.
Refunds
Once an approved return is received and inspected:
- Refunds are issued to the original payment method
- Processing typically takes 5–10 business days, depending on your payment provider.
Original shipping charges are not refundable unless the item was faulty or sent incorrectly.
Contact Us
If you have questions about this policy or need assistance with a return:
ecotanka Canada
Visit our support portal: help.ecotanka.com
