Shipping Policy
Effective Date: 23rd January 2026
Thank you for shopping with ca.ecotanka.shop. This Shipping Policy explains how orders are processed, shipped, and delivered for customers in Canada.
Delivery Areas
This store ships to:
- Canada (mainland)
- Canadian territories (where supported by our shipping carriers)
If your delivery address falls outside our supported zones, shipping options may not be available at checkout.
For customers outside of Canada, please visit
https://ecotanka.shop to find the ecotanka store closest to you.
Shipping Origin
Most orders placed on this store are dispatched from our Global (Asia) Warehouse.
Because of this, delivery times include international transit and customs processing before final delivery within Canada.
Shipping origin is shown at checkout or in your order confirmation email.
Shipping Methods & Estimated Delivery Times
We work with trusted international and regional courier partners to deliver orders as efficiently as possible.
Estimated delivery times:
- Canada (mainland): 6–12 business days
- Canadian territories: 7–15 business days
Delivery times are estimates only and may vary due to customs processing, carrier delays, public holidays, weather conditions, or peak shipping periods.
Shipping Rates
Shipping costs are calculated automatically at checkout based on:
- Delivery zone (Canada or Canadian territories)
- Total packed weight and size of your order
- Applicable courier processing fees
We do not offer flat-rate shipping. All shipping prices are calculated using live, zone-based courier rates.
How Shipping Is Calculated
Your final shipping cost may include:
- A base parcel handling fee
- A zone-based freight rate per kilogram
- A courier processing fee based on weight range and destination
- Packaging costs (where applicable)
Shipping charges are calculated using a smart weight system that compares actual weight and volumetric (cubic) weight and applies the higher value, in line with courier pricing rules.
Order Processing Time
Orders are typically processed within 1–2 business days, excluding weekends and public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
Tracking Your Order
When your order ships, you’ll receive a tracking number by email.
You can track your shipment using the link provided in your confirmation message.
Tracking updates may take 24–48 hours to appear after dispatch.
Import Duties, Taxes & Fees
All orders shipped from ecotanka to Canadian destinations are delivered without additional import charges at delivery.
Any applicable import duties, customs clearance fees, or taxes are included in the final price shown at checkout. You will not be asked to pay extra fees upon delivery.
Missed Deliveries & Re-Delivery
If no one is available to receive your package, the courier may:
- Leave the parcel in a safe location (where permitted)
- Attempt re-delivery
- Hold the parcel at a local depot for collection
Please follow the instructions provided by the courier.
Undeliverable or Returned Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or failure to collect:
- We will contact you to arrange re-delivery
- Additional shipping charges may apply
Please ensure your delivery details are accurate when placing your order.
Shipping Restrictions
This store ships only to
Canadian destinations supported by our carriers.
We do not currently offer shipping to other countries from this store. To find other
ecotanka stores, visit
ecotanka.shop to view the map.
Need Help?
If you have questions about shipping, delivery times, or tracking:
